As an Ex-Mobinil 8000 agent I know well what kind of quality we used to serve.  We used to be strictly monitored and our performance was evaluated. We would never say ‘porn’ out loud! What used to be a convenient (and, actually, expensive at 1.50LE per minute) service, has fallen to pieces. If you’re not having to spend 20 minutes on the phone explaining what you want, you’re split between laughing your ass off/getting increasingly angry or making a second call to complain. Let us hear your funniest/most dramatic call centre stories and comment below!