New NRTA App Makes It Easier to Complain About Your Telecom Provider

You no longer need to hit up Vodafone and get stuck in a perpetual loop of pre-recorded robot messages when your Wi-Fi starts acting up. As Egypt makes strides in its national digitization strategy, the National Telecommunication Regulatory Authority (NTRA) launched a new mobile app, ‘My NTRA’, which offers basic telecom services to users and corporations - including the ability to launch your complaints directly to the NTRA.

Users can inquire and track the status of their request to change their operator while keeping the same number through the ‘Mobile Number Portability’ (MNP) service.

Other services include the ‘Internet Speed Test’, where you can test the speed of your internet services, the ‘Mobile Number Portability’ service which lets you change your operator while keeping the same number, and the ‘Operator Quality Map’, which gives you a comprehensive map that outlines the quality of voice and data services in your area.

The app has a ‘My Tariff’ section so you can keep track of your data and minutes, while ‘My Lines’ allows users to trace the number of mobile lines registered with their name across all mobile operators in Egypt to help reduce fraud. There’s a section entitled ‘Outlets’ that maps out the locations of operator stores, and a separate section designated for NTRA e-services including procuring licenses and custom clearances.

‘My NRTA’ comes with a comprehensive guide on telecom user rights and information including a list of important emergency hotlines and government entities. The app is currently available in Arabic and English on the iOS store and the Google Play Store. Users must register with their mobile number and national ID to access the app’s services.